Contact information

Contact Us

We're here to help! Whether you have a question about your order, our products, shipping, or anything else, our support team is happy to assist you.

Customer Support

📧 Email: support@glassygems.com

📱 WhatsApp: +92 331 7973303

Business Hours

Monday – Saturday
10:00 AM – 7:00 PM (PKT)

Sunday
Closed

Response Time

We aim to respond to all customer inquiries within 24 business hours. During weekends, holidays, or promotional periods, response times may be slightly longer.

Order Support

If you're contacting us about an order, please include:

  • Your Order Number
  • Full Name
  • Email Address
  • A brief description of your inquiry

This helps us resolve your request as quickly as possible.

Shipping & Delivery

For questions about shipping, delivery status, or tracking information, please contact our support team with your order number.

Returns & Refunds

For return or refund requests, please refer to our Return & Refund Policy before contacting us. If you need further assistance, our support team will be happy to help.

Business Address

Glassy Gems
Pakistan

Thank You

Thank you for choosing Glassy Gems. We appreciate your trust and look forward to serving you with premium drinkware and excellent customer service.