Privacy policy

Last Updated: July 2026

At Glassy Gems, we are committed to providing high-quality drinkware and ensuring a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

We accept return requests within 7 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all included accessories.
  • Show no signs of misuse, damage, or alteration by the customer.
  • Be accompanied by proof of purchase or your order number.

Returns requested after 7 days may not be accepted.

2. Damaged, Defective, or Incorrect Items

We take great care in packaging every order. However, if you receive:

  • A damaged product
  • A defective item
  • An incorrect product
  • An item with missing components

Please contact us within 48 hours of delivery.

To help us process your request quickly, kindly provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement or issue a refund where applicable.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been used or washed.
  • Items damaged due to customer misuse or accidents.
  • Products returned without original packaging.
  • Clearance, promotional, or final sale items (unless defective).
  • Gift cards, if applicable.

4. Exchange Policy

We offer exchanges only in the following situations:

  • Wrong product received.
  • Manufacturing defect.
  • Product damaged during delivery.

Exchange requests must be submitted within 7 days of delivery.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds are processed within 5–7 business days.
  • Refunds will be issued using the most appropriate method based on your original payment.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed method.

6. Shipping Costs for Returns

If the return is due to our mistake (wrong item, defective product, or shipping damage), Glassy Gems will cover the return shipping cost.

If the return is requested for personal reasons (such as a change of mind), the customer may be responsible for the return shipping charges.

Original shipping charges are generally non-refundable unless the error was on our part.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible. In such cases, customers should follow our return procedure after receiving the order.

8. Cash on Delivery (COD)

We currently offer Cash on Delivery across Pakistan.

Customers are requested to ensure that someone is available to receive the order at the provided delivery address.

Repeated order refusals without valid reason may result in restrictions on future Cash on Delivery purchases.

9. Quality Commitment

Every product is inspected before dispatch to ensure it meets our quality standards.

Minor differences in color may occur due to screen settings and lighting conditions during photography. Such variations are not considered manufacturing defects.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Glassy Gems Customer Support

  • Email: glassygems1@gmail.com
  • Phone/WhatsApp: +92 3317973303
  • Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)

We aim to respond to all inquiries within 24 business hours.