Shipping policy

Last Updated: July 2026

Thank you for shopping with Glassy Gems. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how we process and deliver your purchases.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a confirmation via SMS, email, or WhatsApp (where applicable).

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

  • Standard Shipping Fee: Rs. 200
  • Free Shipping: On orders above Rs. 3,599

Shipping charges are calculated at checkout before you complete your purchase.

Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) across Pakistan.

Please ensure that:

  • Someone is available to receive the package.
  • The correct delivery address and contact number are provided during checkout.
  • Payment is ready upon delivery.

Repeated refusal of Cash on Delivery orders without a valid reason may result in restrictions on future orders.

Order Tracking

Once your order has been shipped, tracking details (if available) will be shared through SMS, email, or WhatsApp.

You can also contact our customer support team for shipment updates.

Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable
  • Refusal to accept the package

the order may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Glassy Gems cannot be held responsible for delays or failed deliveries caused by incorrect addresses, incomplete information, or inaccurate contact details.

If you notice an error after placing your order, please contact us immediately before your order is dispatched.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to:

  • Extreme weather conditions
  • Public holidays
  • Courier service disruptions
  • High order volumes during sales or promotional events
  • Circumstances beyond our control

We appreciate your patience and understanding in such situations.

Damaged or Lost Packages

If your package arrives damaged or appears to have been tampered with:

  1. Take clear photos of the package and product.
  2. Contact our customer support within 48 hours of receiving your order.
  3. Include your order number and photos when submitting your request.

We will investigate the issue and work toward a suitable resolution.

International Shipping

Currently, Glassy Gems ships only within Pakistan.

We do not offer international shipping at this time.

Need Assistance?

If you have any questions about your shipment or delivery, please contact us.

Glassy Gems Customer Support

Email: glassygems1@gmail.com
WhatsApp/Phone: +92 3317973303
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)

We aim to respond to all inquiries within 24 business hours.