Terms of service

Last Updated: July 2026

Welcome to Glassy Gems. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order or using our services.

If you do not agree with these terms, please do not use our website.

1. General

These Terms of Service govern your use of the Glassy Gems website and all purchases made through our store.

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You will provide accurate and complete information when placing an order.
  • You will not use our website for any unlawful or fraudulent purpose.

2. Products

We strive to display our products as accurately as possible.

However, please note that:

  • Product colors may vary slightly depending on your device's display settings.
  • Product dimensions and specifications may have minor variations.
  • Images are for illustrative purposes and may not perfectly represent the actual product.

We reserve the right to modify or discontinue products without prior notice.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR).

While we make every effort to ensure pricing accuracy, errors may occasionally occur.

If an incorrect price is displayed due to a technical or human error, Glassy Gems reserves the right to cancel the order and issue a full refund if payment has already been received.

Prices and promotions may change without prior notice.

4. Orders

Once an order is placed, you will receive an order confirmation.

Please note that order confirmation does not guarantee acceptance of your order.

Glassy Gems reserves the right to:

  • Accept or decline any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit quantities purchased per customer.
  • Cancel orders due to stock unavailability or pricing errors.

If your order is cancelled after confirmation, we will notify you promptly.

5. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across Pakistan.

Customers are responsible for:

  • Providing a valid delivery address.
  • Providing an active phone number.
  • Ensuring someone is available to receive the package.
  • Paying the courier upon delivery.

Repeated refusal of confirmed COD orders without a valid reason may result in future order restrictions.

6. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed.

Delivery may be affected by:

  • Public holidays
  • Weather conditions
  • Courier delays
  • High order volumes
  • Events beyond our reasonable control

Please refer to our Shipping Policy for complete shipping information.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Customers are encouraged to review the policy before placing an order.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product photographs
  • Graphics
  • Website design
  • Text
  • Icons
  • Branding

is the property of Glassy Gems and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Submit false or misleading information.
  • Attempt to interfere with the operation or security of the website.
  • Upload malicious software, viruses, or harmful code.
  • Use the website for fraudulent purposes.

We reserve the right to suspend or terminate access for users who violate these terms.

10. Limitation of Liability

To the fullest extent permitted by law, Glassy Gems shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the purchased product.

11. Privacy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to These Terms

Glassy Gems reserves the right to update or modify these Terms of Service at any time without prior notice.

Any changes become effective immediately upon publication on this page.

We encourage customers to review these terms periodically.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Pakistan.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Glassy Gems

Email: glassygems1@gmail.com

WhatsApp/Phone: +92 331 7973303

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)